Music Download FAQ
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Music Download FAQ
As a consumer, can I buy credits to use on the site?
Can I add content to my locker?
Do I have unlimited downloads of the music in my locker?
Do you offer censored/edited music?
Do you offer explicit content?
How can I delete my account?
How do I delete the download manager from my computer?
How do I get my music on your site?
How do I pick where my downloads are being sent?
How do I transfer the files to my media player or portable device?
How do I update my account information?
How many credits do I have to use?
I am having a lot of trouble with my download manager. Where can I find help?
I can’t download my songs on my iPhone/iPad/iPod. Why not?
I can’t find my downloads anywhere. Help!
I can’t find my music. Where did it go?
I do not have the option to download from “My Music.” What should I do?
I don’t want to install the download manager on my computer or device. How can I get my music without installing this software?
I entered my information to redeem my code/make an account, but the site told me that it won’t accept my information and to review the Terms of Service. What is going wrong?
I forgot my password and cannot log into my account. How do I get back into my account?
I had to enter personal information to create an account on this site. How do I know that my information is safe and won’t be used for anything else?
I had trouble downloading. Can I try again?
I have been playing my songs from my locker, but I can’t find the downloaded files. Where are my songs being stored?
I have read the FAQs and still cannot find a solution to my problem. Who can I contact?
I installed the download manager, but the site is telling me to install it. How can I get the site to recognize that I have installed the download manager?
I redeemed a code, but the site is not showing the right amount of credits in my account. What should I do?
I see “Error” next to downloads in the download manager. What should I do?
I see my songs in “My Music.” How do I download them?
I would like my own music download store. How can I get started?
I would like to install the download manager, but the installation never started. What should I do?
I would like to offer download codes. How can I get codes to use on this site?
My code expired. Can I have a new one?
My code has already been used. How can I get my credits?
My download got interrupted before it was finished and now I don’t have all of my music. How can I get the songs that didn’t come through?
The song I have chosen says “w/ album only” and does not have an option to download. How can I get this song?
This website is telling me that my code is invalid. What is going on?
When I was downloading my songs, I opened them and they all played. Now, I can’t find them anywhere. What happened?
Why can’t I download directly to my iPhone or iPad?
You don’t have a song or artist on your site that I wanted to download. How can I find music by that artist?
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